Last Updated: August 18, 2026
At Hi5Ai Smart Home Automation ["Hi5Ai", "we", "us", "our"], your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and smart home devices and services.
1. Information We Collect
We collect information to provide better smart home experiences.
a. Personal Information you provide:
- Name, email address, phone number
- Shipping and billing address
- Account login details
- Payment information - processed securely by our payment partners. We do not store card details.
b. Device & Usage Information:
- Device IDs, device names, IP address, location data for geofencing/automation
- Voice commands, sensor data, usage patterns from smart devices like lights, cameras, thermostats, locks
- App usage data, crash reports, and diagnostics to improve performance
c. Cookies & Tracking:
We use cookies to remember preferences, analyze site traffic, and personalize your experience. You can disable cookies in your browser settings.
2. How We Use Your Information
We use your data to:
- Provide & Operate Services: Control devices, run automations, send alerts
- Customer Support: Respond to queries and troubleshoot devices
- Improve Products: Analyze usage to make Hi5Ai smarter and more reliable
- Security & Safety: Detect fraud, unauthorized access, and protect your home
- Communications: Send service updates, offers, and newsletters. You can opt out anytime.
We will never sell your personal data to third parties.
3. Sharing of Information
We only share data with:
- Service Providers: Cloud hosting, payment gateways, delivery partners under strict confidentiality
- Legal Requirements: If required by law, court order, or to protect safety
- With Your Consent: For integrations with Alexa, Google Home, Apple HomeKit, etc.
4. Data Storage & Security
Your data is stored on secure cloud servers with encryption. We use industry-standard security like SSL/TLS and access controls.
However, no method of transmission over the internet is 100% secure.
You can request deletion of your account and data at any time.
5. Smart Device Data & Voice Data
Data from cameras, microphones, and sensors is processed to run automations.
- Voice recordings are only stored to improve voice recognition if you opt-in
- Camera footage is encrypted and only accessible to you unless you choose to share
- You control what devices collect and when via the Hi5Ai app
6. Your Rights
Depending on your location, you have the right to:
- Access, correct, or delete your personal data
- Object to processing or request data portability
- Withdraw consent for marketing emails
- File a complaint with a data protection authority
7. Children's Privacy
Hi5Ai services are not intended for children under 13. We do not knowingly collect data from children.
8. Third-Party Links
Our website/app may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy. We will notify you via email or app notification for major changes.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
Hi5Ai Smart Home Automation
Email: support@hi5ai.co.in
Phone: +91- 7517460909
Address: Kolhapur, Maharashtra, India